Refund policy

Thank you for shopping with us. We want you to feel confident about your purchase and are here to help if something is not right.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the item must:
• Be unused and in the same condition that you received it
• Be in the original packaging
• Include all original components and accessories

For hygiene reasons, products that have been used may not be eligible for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear depending on your bank or payment provider.

Original shipping costs are non-refundable unless the item arrived damaged or incorrect.

Damaged or incorrect items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the product

We will arrange a replacement or refund as quickly as possible.

Shipping times

Orders are processed within 1–3 business days.
Estimated delivery time is 10–12 business days depending on your location.

You will receive tracking information once your order has been dispatched.

Return shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Contact

If you have any questions regarding returns or refunds, please contact our support team.

Email: support@aqualume.co.uk