Shipping policy

Shipping Policy

Thank you for shopping with AquaLume. We are committed to delivering your order as quickly and smoothly as possible.

Order Processing

All orders are processed within 1–3 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can monitor your delivery.

Shipping Cost

We offer free shipping on all orders. There are no additional shipping fees at checkout.

Delivery Time

Estimated delivery time is 5–10 business days from the date your order is shipped. Delivery times may vary depending on your location and local carrier operations.

Please note that delivery times are estimates and may occasionally be affected by factors outside our control such as:

• High demand periods
• Carrier delays
• Customs processing

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. This allows you to track your shipment and see the latest delivery updates.

Incorrect Address

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders that are delayed or lost due to incorrect address information provided by the customer.

Lost or Delayed Packages

If your order has not arrived within 15 business days, please contact our support team and we will investigate the issue with the shipping carrier.

Contact Us

If you have any questions about your order or shipping, please contact us at: